S. E. . Najafi and S. . Amani, “Optimization of Human Resource Allocation Considering Customer Relationship Management Criteria and Uncertainty Conditions in Automotive Dealerships”, Res. Ann. Ind. Syst. Eng., vol. 1, no. 3, pp. 143–159, Sep. 2024, doi: 10.22105/raise.v1i3.55.